Questions, answered.

Use “Send a Parcel” or call us. Tell us the address and a convenient time, and we collect from your home or workplace.

Yes — collection from your home or workplace is included. You only pay for the shipment.

It helps, but it is not required. We can pack it for you, or check your packing when we collect.

Yes. Call or WhatsApp us with your reference number before the pickup time.

By destination and weight. For light but bulky items, the size of the box (volumetric weight) may be used instead. The estimator gives a guide; we confirm the final price before sending.

Couriers charge for the space a parcel takes as well as its weight. Volumetric weight is length × width × height (cm) ÷ 5000. You pay for whichever is greater: actual or volumetric weight.

You pay at pickup, once we have confirmed the final price with you.

Some countries charge import duty or tax on certain goods. We will tell you if this is likely before you send.

Dangerous goods, flammables, cash, and items restricted by the destination country. Rules differ by country, so ask us before packing if you are unsure.

Many dry, sealed and commercially packed foods can be sent, but rules depend on the destination. Ask us before you pack.

Yes — choose “Documents” when you book. Certificates, legal papers and applications are sent securely and tracked.

It depends on the destination and customs. The estimator shows a typical range for each country.

Very likely, yes. We send to many more countries than are listed here — contact us for a quote.

We prepare the shipping documents and tell you what is needed for customs before your parcel leaves.

Enter the bill number from your receipt on the tracking page, or send it to us on WhatsApp.

Contact us as soon as possible with your bill number and photos. See our Claims Policy for how claims are handled.